How long does setup take?
The platform is designed for quick onboarding. Our team handles the initial configuration, imports any existing customer data, and trains your staff. No technical expertise required.
Which POS systems do you integrate with?
We integrate with major POS systems including Square, Lightspeed, Shopify POS, and Clover, and our API supports custom integrations. Without a POS integration, the platform still works on its own with a quick QR scan at the counter.
What kind of support do you offer?
Every plan includes email support, answered the same day. Professional adds phone support, and Enterprise moves you to priority phone support. We also provide documentation and video tutorials.
Can I export my data if I decide to leave?
Absolutely. You own your data. Export everything, including customer profiles, transaction history, and analytics, in standard formats (CSV, JSON) at any time.
Is there a contract, or can I cancel anytime?
Nothing locks you in. Plans run month to month, and you can cancel anytime.
What games does TCG Loyalty support?
TCG Loyalty currently supports 17 tabletop and trading card games: Pokémon, Yu-Gi-Oh!, One Piece, Magic: The Gathering, Disney Lorcana, Gundam, Union Arena, Star Wars: Unlimited, Final Fantasy, Riftbound, HeroClix, Force of Will, Dragon Ball Super Card Game, Dragon Ball Fusion World, Battle Spirits, Cookie Run: Braverse, and Digimon. Each game gets its own analytics so you can track engagement, trending titles, and how players explore across games. More games are added based on community demand.
How does TCG Loyalty protect store and player data?
Security is built into every layer. Data is encrypted in transit and at rest, and sensitive operations like XP balances and tier changes are processed on our servers, so no client can manipulate them. Every transaction is logged with a full audit trail. Moderation tools keep your community safe. Every plan lets you export a member's data or delete their account, and Enterprise adds GDPR tools for privacy compliance. Store and player data lives on hardened cloud infrastructure with strict access controls.
How does TCG Loyalty work alongside official vendor apps?
TCG Loyalty is completely separate from official vendor apps like NEURON, BANDAI TCG+, MTG Companion, and the Play! Pokémon Portal. There is no integration or data sharing with vendor ecosystems, so we stay compliant with every vendor's terms of service. The platform understands each game's official event workflow (when players check in and check out) and complements it with loyalty, analytics, and rewards for your store that vendor apps don't offer. You see every game in one dashboard while players keep using vendor apps freely for official events.
How much does TCG Loyalty Platform cost?
We offer tiered pricing to fit stores of all sizes. Starter ($99/month) supports up to 500 members with core loyalty features, event management (10 a month), and a basic rewards shop. Professional ($199/month) supports up to 2,000 members with unlimited events, the TO panel, an analytics dashboard, waitlist management, and phone support. Enterprise ($499/month) supports up to 10,000 members with smart AI recommendations, custom reports, GDPR tools, and priority phone support. Enterprise Plus offers custom pricing for stores with several locations, unlimited members, and dedicated support. Annual plans save 10%. Optional setup and onboarding is available from $199.